Custom services
Payments for completed discovery, setup, development, testing, or other delivered work are generally non-refundable.
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Payments and cancellationsRefund Policy
This policy explains the general approach to cancellations, deposits, completed work, digital delivery, and refund review.
Refund decisions depend on delivery status and agreed terms
The applicable proposal, invoice, product terms, or written agreement may contain additional conditions.
Digital products
Eligibility may depend on whether access or files have already been delivered and the product-specific terms.
Review requests
Contact support promptly with relevant order, payment, and project details for review.
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