Map the events
Identify event sources, IDs, record fields and owners.
Communication, support and productivity
WhatsApp Business Automation and Integration for Teams
Design an approved WhatsApp business conversation handoff with clear consent and human escalation.
How WhatsApp Business automation can work
Start with incoming conversation to owner and expand after the team can measure its value.
Build the handoff
Assign an inbound enquiry and preserve context for a person.
Test exceptions
Check duplicates, missing data, permissions and stop rules.
A focused WhatsApp Business pilot
Assign an inbound enquiry and preserve context for a person.
Baseline
Record current volume, processing time and manual steps.
Measure
Response time, handoff completion and opt-outs.
Control
Business account access, templates, consent and policy.
We adapt the work to your markets, language, time zones, data permissions and subscription. Product access and results depend on your account and process.
Platform reference: WhatsApp Business official documentation.
From request to a working system
A small tested workflow makes the next step clear for each request or update.
Discover
Map the source, destination and owner.
Design
Define triggers, actions and approvals.
Build
Test realistic and exception cases.
Improve
Review outcomes and maintain the workflow.
Clear answers
Frequently asked questions
Can WhatsApp Business connect to a workflow?+
Supported business APIs and approved providers can deliver and send messages under their rules.
Can WhatsApp Business connect with our current tools?+
We review available integrations, account permissions and field mapping before recommending a build.
How will you keep the workflow reliable?+
We test realistic cases, missing data, repeated events and a human recovery path.
Explore more
Related services and products
Make WhatsApp Business work around your team process.
Tell us what event starts the process, where handoffs slow and who needs to act. We will propose a focused WhatsApp Business pilot.
Plan My WhatsApp Business Workflow